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Privacy Policy (Personal Information Protection Policy)

Privacy Policy (Personal Information Protection Policy)

October 1, 2022

For the handling of personal information of persons residing in the EU, please refer to the GDPR-compliant Privacy Policy (English).

Murata Machinery, Ltd. and its group companies (hereinafter collectively referred to as the "Company") will endeavor to comply with laws and regulations, and other codes relating to personal information and handle personal information properly and safely in accordance with the following.

*The Group companies to which this Privacy Policy applies are described in "4. Joint Use of Personal Information (2) Scope of joint users". However, if each Group company has separately established its own policy, handling method, and other rules concerning the protection of personal information, those rules shall supersede this Privacy Policy.

1. Purpose of Use of Personal Information

The Company will use the collected personal information for the following purposes.

(1) Contact with customers
- Responding to inquiries about products and services
- Visiting customers, sending catalogs, contacting customers by telephone or e-mail, or providing product and service information
- Shipping products or repair parts, or conducting installation work, etc.
- Conducting after-sales service and maintenance
- Collecting and managing receivables

(2) Contact with partner companies
- Procuring raw materials, services, or consumables, or giving business instructions to outsourcees, etc.
- Managing liabilities including the payment thereof

(3) Contact with job applicants
- Sending information and materials relating to corporate briefings, etc.
- Examining and deciding on acceptance or rejection of applicants
- Sending necessary documents to prospective employees
- Identifying verification
- Preparing statistical documentation

(4) Contact with other stakeholders, including the following persons
- Outside experts such as lawyers, tax accountants, or research institutes
- Administrative organs
- Local communities

(5) Other purposes
- Analyzing the status of access to the Company’s website, or improving the said website
- Responding to complaints or inquiries, etc. to the Company about matters that do not fall under (1) through (4) above

2. Acquisition of Personal Information

The Company will acquire the following personal information through appropriate and fair means in order to achieve the purpose of use stipulated in the preceding paragraph.

- Name
- Contact information (address, telephone number, e-mail address, etc.)
- Information about workplace
- Details of transactions, etc.

3. Provision of Personal Information to Third Parties

The Company will not provide the obtained personal information to any third party other than joint users, except when the consent of the individual is obtained or when it is required by laws and regulations.

4. Joint Use of Personal Information

The Company may use the obtained personal information jointly with other users.

(1) Items of personal information to be jointly used
- Name
- Contact information (address, telephone number, e-mail address, etc.)
- Information about workplace
- Details of transactions, etc.

(2) Scope of joint users
- Murata Machinery, Ltd. and its Group companies
*For the address and name of the representative of Murata Machinery, Ltd., please refer to (4) of this Article. For the addresses and names of representatives of the Group companies, please refer to their websites.
- Muratec Mechatronics Co., Ltd.
- MURATA PARTS SALES, LTD.
- Murata Engineering, Ltd.
- MURATEC C.C.S, LTD.
- Murata Tool, Ltd.
- Techno Advance Co., Ltd.
- MURATEC-KDS CORP.
- NIPPON SHOOTER Ltd.
- NIMEISEIKI Co., Ltd.
- HORIBE MACHINERY CO.,LTD.
- Muratec Sales, Ltd.
- MURATA SYSTEMS, LTD.
- Murata Kohsan,Ltd.
- silex technology, Inc.

(3) Purpose of use by joint users
- Scope necessary to achieve the purpose of use notified or announced at the time of acquisition

(4) Name and address of the person responsible for the management of personal information as well as the name of the representative
Murata Machinery, Ltd.
136, Takeda-Mukaishiro-cho, Fushimi-ku, Kyoto-shi, Kyoto
Daisuke Murata, President & CEO

5. Transfer of Personal Information to Entities in Foreign Countries

If the Company provides personal information to third party business operators, etc. outside of Japan, including outsourcees and joint users, it will do so based on the relevant person’s consent, except for any of the following cases:

(1) when the third party is located in a country specified by laws and regulations as one that has a personal information protection system equivalent to Japan’s; or

(2) when the third party has a system in place that allows it to continuously take measures corresponding to those that business operators handling personal information in Japan should take.

6. Request for Disclosure, etc. of Personal Information

The Company will promptly respond to requests concerning personal information for disclosure, correction, discontinuance of use, deletion, discontinuance of third-party provision, or disclosure of third-party provision records, etc. after confirming the identity of the requesting individual in accordance with the prescribed procedures.

7. Measures to Protect Personal Information

The Company will take the following necessary and appropriate measures, including those against unauthorized access and computer viruses, to prevent the loss, destruction, falsification and leakage of personal information. In addition, the Company will conduct necessary and appropriate supervision of its employees and outsourcees, etc., to ensure the protection of personal information.

(1) Development of discipline for the handling of personal information
- The Company has established internal rules to ensure the proper handling of personal information.

(2) Organizational safety management measures
- The Company has appointed “a person responsible for administration”, “a person responsible for department”, and “a person in charge of administration” as those who are responsible for the management of personal information, and has established a reporting and communication system in the event of leakage of personal information.

(3) Human safety management measures
- The Company will conduct necessary and appropriate supervision and education for employees to manage personal information safely.

(4) Physical safety management measures
- The Company will designate areas where personal information is handled and restrict the entry and exit of employees. In addition, we restrict the equipment and electronic media, etc. brought in.

(5) Technical safety management measures
- The Company is taking measures to prevent unauthorized access to information systems that handle personal information as well as theft and loss of electromagnetic recording media containing personal information.
- When taking electronic media or documents, etc. containing personal information out of the office, we implement measures against information leakage, such as data encryption and password protection.

(6) Grasp of the external environment
- When handling personal information outside Japan, the Company implements safety management measures after understanding the system concerning the protection of personal information in the country concerned.

8. Contact Information

Murata Machinery, Ltd.
Personal Information Support Desk
For inquiries via email, click here.

9. Changes to This Privacy Policy

The Company may review and revise the above procedures as appropriate. When we do, we will inform you of any changes by posting them on this website or through other appropriate means.

10. Cookie Policy

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*Google Analytics collects user information using cookies.
*For the Terms of Service of Google Analytics, please click here.

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