Muratec Lifecycle Support
Values of Muratec Lifecycle Support
With our proprietary Muratec Lifecycle Support,
we provide effective and long-term support on the business side as well.
Optimal solutions tailored to your needs at every stage.
Our support covers the entire lifecycle of products,
from installation support to maintenance and upgrades,so you can use products longer with more confidence.
We propose optimal solutions tailored to your needs at every stage.
Installation support
We support product setup at installation and operational training for your personnel. This reduces the time and labor to get your operations up and running.
Maintenance and management
Our maintenance professionals have the specialist knowledge and technical expertise to prevent equipment and machinery issues before they occur, thereby ensuring stable operations.
Advice on operational efficiencies
We propose optimization methods in line with the usage and condition of your equipment and machinery for improved operational efficiencies.
Fault responses
In the unlikely event of BCP, we respond quickly and flexibly to achieve the earliest possible recovery. We also support equipment and system reconfigurations after recovery.
Upgrades and retrofits
We offer optimal plans to customers from a longterm perspective regarding equipment and machinery upgrades and retrofits as well as parts replacements.
Installation
support
We support product setup at installation and operational training for your personnel. This reduces the time and labor to get your operations up and running.
Maintenance
and management
Our maintenance professionals have the specialist knowledge and technical expertise to prevent equipment and machinery issues before they occur, thereby ensuring stable operations.
Advice on
operational efficiencies
We propose optimization methods in line with the usage and condition of your equipment and machinery for improved operational efficiencies.
Fault
responses
In the unlikely event of BCP, we respond quickly and flexibly to achieve the earliest possible recovery. We also support equipment and system reconfigurations after recovery.
Upgrades
and retrofits
We offer optimal plans to customers from a longterm perspective regarding equipment and machinery upgrades and retrofits as well as parts replacements.
Your Benefits
Team Muratec provides
high quality worldwide
We have around 200 service professionals stationed at 23 locations in 16 countries. As Team Muratec, these professionals provide the same level of high-quality service at all locations, delivering peace of mind to all our customers around the world.
One-stop responses for efficient,
streamlined operations
Muratec’s sales, design, service, parts, and manufacturing departments work together seamlessly to provide fast, one-stop responses to customers' demands. By eliminating waste, we achieve both high quality and lower costs.
A customer-centric approach
to solve the real issues
Since our founding, we have consistently taken a customer-centric approach when offering solutions optimized for customer needs and market conditions. We work to continuously improve our service quality through regular customer satisfaction surveys, even as we support our customers’ business operations with real solutions rather than temporary fixes.
Fast, flexible responses powered
by skilled personnel and IT
Our service responses benefit from the synergy created by the combination of our highly experienced service professionals and our advanced Muratec IT tools. By maximizing the respective strengths of skilled personnel and IT, we can respond to customer issues quickly and flexibly.
